Thank you for choosing Oye Monkey! We strive to provide you with a seamless shopping experience. Please read our Cancellation and Refund Policy carefully.
- Cancellations
1.1. You may request a cancellation of your order by contacting our customer support team as soon as possible.
1.2. If the order has not been shipped, we will process the cancellation and issue a full refund.
1.3. Once the order has been shipped, the standard return process applies (please refer to Section 5).
- Returns
2.1. We accept returns within 7 days from the date of delivery.
2.2. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
2.3. To initiate a return, please contact our customer support team at [customer support email/phone number]. Provide your order number and details about the product you would like to return. Our team will guide you through the return process.
2.4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refunds
3.1. Refunds will be processed within 7 working days after the approval of the returned item.
3.2. If your return is approved, the refund will be processed to the original method of payment. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
3.3. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact our customer support team immediately with photos of the product and packaging. We will provide instructions on how to proceed with a replacement or refund.
4.2. Oye Monkey reserves the right to determine whether the item is damaged or defective.
- Contact Information
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Email:
Phone Number:
We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our policies.
Thank you for shopping at Oye Monkey!
